Tele: Difference between revisions
From Cibernética Americana
Jump to navigationJump to search
No edit summary |
No edit summary |
||
| Line 19: | Line 19: | ||
<blockquote>Agents join the network in this state and may move to it by personal selection or involuntarily due to network events. Single click moves to ATTENTION, double | <blockquote>Agents join the network in this state and may move to it by personal selection or involuntarily due to network events. Single click moves to ATTENTION, double | ||
focuses CALL/PAGE input and moved to that state.</blockquote> | focuses CALL/PAGE input and moved to that state.</blockquote> | ||
</td><td> | </td><td>Subscriber</td></tr> | ||
<tr><td>2</td> <td> <font size=1 color=white style="background-color: maroon;"> <b>AFK/ASIDE/BUSY </b> </font> | <tr><td>2</td> <td> <font size=1 color=white style="background-color: maroon;"> <b>AFK/ASIDE/BUSY </b> </font> | ||
<blockquote>A subscriber controlled state which blocks ATTENTION requests until an agent click toggles to ATTENTION or double clicks to OFFHOOK. </blockquote> | <blockquote>A subscriber controlled state which blocks ATTENTION requests until an agent click toggles to ATTENTION or double clicks to OFFHOOK. </blockquote> | ||
</td><td> | </td><td>Subscriber</td></tr> | ||
<tr><td>3</td> <td> <font size=1 color=white style="background-color: green;"> <b>IN CALL</b> </font> | <tr><td>3</td> <td> <font size=1 color=white style="background-color: green;"> <b>IN CALL</b> </font> | ||
<blockquote>A agent moves to this state after connecting to a call assuming no event, such as their or the | <blockquote>A agent moves to this state after connecting to a call assuming no event, such as their or the | ||
network having set a different state preventing same.</blockquote> | network having set a different state preventing same.</blockquote> | ||
</td><td> | </td><td>Both</td></tr> | ||
<tr><td>4</td> <td> <font size=1 color=white style="background-color: yellow; color: navy;"> <b>BUFF/WAIT</b> </font> | <tr><td>4</td> <td> <font size=1 color=white style="background-color: yellow; color: navy;"> <b>BUFF/WAIT</b> </font> | ||
<blockquote>A network controlled state which indicates incoming events for the agent. It is normal for some such events not to | <blockquote>A network controlled state which indicates incoming events for the agent. It is normal for some such events not to | ||
