Tele: Difference between revisions
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focuses CALL/PAGE input and moved to that state.</blockquote> | focuses CALL/PAGE input and moved to that state.</blockquote> | ||
</td><td align=center>Subscriber</td></tr> | </td><td align=center>Subscriber</td></tr> | ||
<tr><td>2</td> <td> <font size=1 color=white style="background-color: maroon;"> <b>AFK/ASIDE/BUSY </b> </font> | <tr><td align=center>2</td> <td> <font size=1 color=white style="background-color: maroon;"> <b>AFK/ASIDE/BUSY </b> </font> | ||
<blockquote>A subscriber controlled state which blocks ATTENTION requests until an agent click toggles to ATTENTION or double clicks to OFFHOOK. </blockquote> | <blockquote>A subscriber controlled state which blocks ATTENTION requests until an agent click toggles to ATTENTION or double clicks to OFFHOOK. </blockquote> | ||
</td><td>Both</td></tr> | </td><td align=center>Both</td></tr> | ||
<tr><td>3</td> <td> <font size=1 color=white style="background-color: green;"> <b>IN CALL</b> </font> | <tr><td align=center>3</td> <td> <font size=1 color=white style="background-color: green;"> <b>IN CALL</b> </font> | ||
<blockquote>A agent moves to this state after connecting to a call assuming no event, such as their or the | <blockquote>A agent moves to this state after connecting to a call assuming no event, such as their or the | ||
network having set a different state preventing same.</blockquote> | network having set a different state preventing same.</blockquote> | ||
</td><td>Both</td></tr> | </td><td align=center>Both</td></tr> | ||
<tr><td>4</td> <td> <font size=1 color=white style="background-color: yellow; color: navy;"> <b>BUFF/WAIT</b> </font> | <tr><td align=center>4</td> <td> <font size=1 color=white style="background-color: yellow; color: navy;"> <b>BUFF/WAIT</b> </font> | ||
<blockquote>A network controlled state which indicates incoming events for the agent. It is normal for some such events not to | <blockquote>A network controlled state which indicates incoming events for the agent. It is normal for some such events not to | ||
result in actual incoming as for example when the remote agent cancels a message before sending it. The control is inhibited if it is solidly this color .</blockquote> | result in actual incoming as for example when the remote agent cancels a message before sending it. The control is inhibited if it is solidly this color .</blockquote> | ||
</td> <td>Both</td></tr> | </td> <td align=center>Both</td></tr> | ||
<tr><td>5</td> <td> <font size=1 color=white style="background-color: blue;"> <b>CALL/LOOKUP/PAGE </b> </font> | <tr><td align=center>5</td> <td> <font size=1 color=white style="background-color: blue;"> <b>CALL/LOOKUP/PAGE </b> </font> | ||
<blockquote>A state in which the agent has initiated a call, or lookup of a remote subscriber or group. Entered as a result of data entry in | <blockquote>A state in which the agent has initiated a call, or lookup of a remote subscriber or group. Entered as a result of data entry in | ||
UI and subsequent network events determine which state results. </blockquote> | UI and subsequent network events determine which state results. </blockquote> | ||
</td><td>Caller</td></tr> | </td><td align=center>Caller</td></tr> | ||
</table></center> | </table></center> | ||
<blockquote><center> | <blockquote><center> | ||
