Tele: Difference between revisions
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<table style="border: solid;border-style: inset;border-width: thick;background-color: black;color: white;" width=70%> | <table style="border: solid;border-style: inset;border-width: thick;background-color: black;color: white;" width=70%> | ||
<tr style="background-color: white;color: navy;font-weight: 700;"><td align=center>Ordinal</td><td align=center>Color</td><td align=center>State</td><td align=center>Visibility</td></tr> | <tr style="background-color: white;color: navy;font-weight: 700;"><td align=center>Ordinal</td><td align=center>Color</td><td align=center>State</td><td>Control</td><td align=center>Visibility</td></tr> | ||
<caption style="font-weight: 700;background-color: white;color: navy;caption-side: bottom;">Doorbell metaphor: button color tracks network call states</caption> | <caption style="font-weight: 700;background-color: white;color: navy;caption-side: bottom;">Doorbell metaphor: button color tracks network call states</caption> | ||
<tr><td align=center width=5%>-1</td><td>White</td> | <tr><td align=center width=5%>-1</td><td>White</td> | ||
<td width=75%> <font size=1 color=black style="background-color: white;"> <b>OFFLINE </b> </font> | <td width=75%> <font size=1 color=black style="background-color: white;"> <b>OFFLINE </b> </font> | ||
<blockquote>Disconnected state, no subscriber or subscriber not Ft authenticated. </blockquote> | <blockquote>Disconnected state, no subscriber or subscriber not Ft authenticated. </blockquote> | ||
</td><td align=center width= | </td><td>Ringer</td><td align=center width=10%>Caller</td></tr> | ||
<tr><td align=center>0</td> <td>Ivory</td> <td><font size=1 color=black style="background-color: ivory;"> <b>ATTENTION </b> </font> | <tr><td align=center>0</td> <td>Ivory</td> <td><font size=1 color=black style="background-color: ivory;"> <b>ATTENTION </b> </font> | ||
<blockquote>Ordinary ringer state, like a backlit doorbell, ready to accept or originate call. Blinking indicates incoming call (slow) or conference (rapid). | <blockquote>Ordinary ringer state, like a backlit doorbell, ready to accept or originate call. Blinking indicates incoming call (slow) or conference (rapid). | ||
Double click toggles to BUSY. Single click answers moving to IN CALL.</blockquote> | Double click toggles to BUSY. Single click answers moving to IN CALL.</blockquote> | ||
</td><td align=center>Caller</td></tr> | </td><td>Ringer</td><td align=center>Caller</td></tr> | ||
<tr><td align=center>1</td><td>Black</td><td> <font size=1 color=white style="background-color: black;"> <b>DOWN/OFFHOOK/REJECT</b> </font> | <tr><td align=center>1</td><td>Black</td><td> <font size=1 color=white style="background-color: black;"> <b>DOWN/OFFHOOK/REJECT</b> </font> | ||
<blockquote>Agents join the network in this state and may move to it by personal selection or involuntarily due to network events. Single click moves to ATTENTION, double | <blockquote>Agents join the network in this state and may move to it by personal selection or involuntarily due to network events. Single click moves to ATTENTION, double | ||
focuses CALL/PAGE input and moved to that state.</blockquote> | focuses CALL/PAGE input and moved to that state.</blockquote> | ||
</td><td align=center>Subscriber</td></tr> | </td><td>Ringer</td><td align=center>Subscriber</td></tr> | ||
<tr><td align=center>2</td> <td>Red</td> <td> <font size=1 color=white style="background-color: maroon;"> <b>AFK/ASIDE/BUSY </b> </font> | <tr><td align=center>2</td> <td>Red</td> <td> <font size=1 color=white style="background-color: maroon;"> <b>AFK/ASIDE/BUSY </b> </font> | ||
<blockquote>A subscriber controlled state which blocks ATTENTION requests until an agent click toggles to ATTENTION/IN-CALL or double clicks to OFFHOOK. </blockquote> | <blockquote>A subscriber controlled state which blocks ATTENTION requests until an agent click toggles to ATTENTION/IN-CALL or double clicks to OFFHOOK. </blockquote> | ||
</td><td align=center>Both</td></tr> | </td><td>Aux 1</td><td align=center>Both</td></tr> | ||
<tr><td align=center>3</td> <td>Green</td> <td> <font size=1 color=white style="background-color: green;"> <b>IN CALL</b> </font> | <tr><td align=center>3</td> <td>Green</td> <td> <font size=1 color=white style="background-color: green;"> <b>IN CALL</b> </font> | ||
<blockquote>A agent moves to this state after connecting to a call assuming no event, such as their or the | <blockquote>A agent moves to this state after connecting to a call assuming no event, such as their or the | ||
network having set a different state preventing same.</blockquote> | network having set a different state preventing same.</blockquote> | ||
</td><td align=center>Both</td></tr> | </td><td>Ringer</td><td align=center>Both</td></tr> | ||
<tr><td align=center>4</td> <td>Yellow</td> <td> <font size=1 color=white style="background-color: yellow; color: navy;"> <b>BUFF/WAIT</b> </font> | <tr><td align=center>4</td> <td>Yellow</td> <td> <font size=1 color=white style="background-color: yellow; color: navy;"> <b>BUFF/WAIT</b> </font> | ||
<blockquote>A network controlled state which indicates incoming events for the agent. It is normal for some such events not to | <blockquote>A network controlled state which indicates incoming events for the agent. It is normal for some such events not to | ||
result in actual incoming as for example when the remote agent cancels a message before sending it. The control is inhibited if it is solidly this color .</blockquote> | result in actual incoming as for example when the remote agent cancels a message before sending it. The control is inhibited if it is solidly this color .</blockquote> | ||
</td> <td align=center>Both</td></tr> | </td><td>Ringer</td> <td align=center>Both</td></tr> | ||
<tr><td align=center>5</td> <td>Blue</td> <td> <font size=1 color=white style="background-color: blue;"> <b>CALL/LOOKUP/PAGE </b> </font> | <tr><td align=center>5</td> <td>Blue</td> <td> <font size=1 color=white style="background-color: blue;"> <b>CALL/LOOKUP/PAGE </b> </font> | ||
<blockquote>A state in which the agent has initiated a call, or lookup of a remote subscriber or group. Entered as a result of data entry in | <blockquote>A state in which the agent has initiated a call, or lookup of a remote subscriber or group. Entered as a result of data entry in | ||
UI and subsequent network events determine which state results. </blockquote> | UI and subsequent network events determine which state results. </blockquote> | ||
</td><td align=center>Caller</td></tr> | </td><td>Aux 1</td><td align=center>Caller</td></tr> | ||
</table></center> | </table></center> | ||
<blockquote><center> | <blockquote><center> | ||
