SKU: EE-001-001: Difference between revisions
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¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ||
[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service | [http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. is <i>not</i> included unless stipulated during setup. Minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time direct employee. On the one hand the normal meaning of retainer is that it is a claim on services which expires in a given time. On the other I'd like to be able to put more than the prorated amount of effort at my all-inclusive rate in a given month if there have been prior months of low activity. If hosting or other services are included we will have confirmed same in writing during setup. | ||
Revision as of 20:10, 13 May 2007
| 05.13.2007 | 13 Seed, 4705 |
You can use the below to establish PayPal billing for monthly support for your enterprise only if it is a United States entity.
- You can cancel at any time. Your support will continue to end of the established billing cycle (the day of the month you establish the billing).
- There is a setup associated with supporting any enterprise and therefore this service is only valid after that setup has occured.
If your support lapses resources associated with your enterprise will be released and a re-setup will be required if you wish to reestablish later.
- If we've agreed to sell you this service ¹ we are available for more work than it covers, it will just need to be billed d seperately.
- PayPal's service charges are included, the price is $350 plus their service fee (2.9% + 0.30).
Please contact PayPal for other details of their recurring billing.
- We will offer the service discussed on the AOY/Value Prop page on an international basis. If you are already setup with the billing established with the button below that will cover your monthly support under it.
- The nominal setup fee is 3 times the monthly which may be more or less in a given actual instance.
¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is the wikipedia retainer article. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. is not included unless stipulated during setup. Minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time direct employee. On the one hand the normal meaning of retainer is that it is a claim on services which expires in a given time. On the other I'd like to be able to put more than the prorated amount of effort at my all-inclusive rate in a given month if there have been prior months of low activity. If hosting or other services are included we will have confirmed same in writing during setup.
