SKU: EE-001-001: Difference between revisions

[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. are <i>not</i> included unless stipulated during setup. Minor bug fixes, routine maintenance and monitoring, and tech support are. Basically this is meant to be an attractive alternative to hiring even a part-time direct employee. On the one hand the normal biz meaning of retainer is that it is an option on a service providers time which expires in a given term. On the other I'd like to be able to put in more than the prorated amount of effort at my all-inclusive rate in a given month if there have been prior months of low activity. At current rates the retainer would cover betweem 4.6 and 10 hours.