SKU: EE-001-001: Difference between revisions
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¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ||
[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. are <i>not</i> included unless stipulated during setup during which, by personal interaction, the value proposition analagous to that of the AOY/Value Prop will have been established. | [http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. are <i>not</i> included unless stipulated during setup during which, by personal interaction, the value proposition analagous to that of the AOY/Value Prop page will have been established. | ||
<br><br> If recurring costs such as hosting, bandwidth excess charges, etc. are included we will have defined same in writing during setup. | <br><br> If recurring costs such as hosting, bandwidth excess charges, etc. are included we will have defined same in writing during setup. | ||
<br><br> In contrast to international accounts I manage all US accounts personally so the number is limited. | <br><br> In contrast to international accounts I manage all US accounts personally so the number is limited. | ||
