From Cibernética Americana
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| ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | | ¹[[EE-000-001 (details) | (more...)]] </font> |
| [http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. This is a minimum basic retained support service: development, support of multiple users, etc. are <i>not</i> included unless stipulated during initial interaction; the value proposition analogous to that of the AOY/Value Prop page is presumed to have been so established personally by me during said interaction.
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| <br><br> If recurring costs such as hosting, bandwidth excess charges, etc. are included we will have defined same in writing during setup.
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| <br><br> In contrast to international accounts I manage all US and Canadian accounts personally so the number is limited.
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