SKU: EE-001-001: Difference between revisions
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¹ In general, this is a minimum basic retained support service, no significant development, support of multiple users, etc. is included, but minor bug fixes, routine maintenance and monitoring, and tech support are. If hosting or other services are included we will have confirmed same in writing during setup. | ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there as | ||
[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service, no significant development, support of multiple users, etc. is included, but minor bug fixes, routine maintenance and monitoring, and tech support are. If hosting or other services are included we will have confirmed same in writing during setup. | |||
