SKU: EE-001-001: Difference between revisions
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¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ||
[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. are <i>not</i> included unless stipulated during setup. Minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time direct employee. On the one hand the normal meaning of retainer is that it is a claim on services which expires in a given time. On the other I'd like to be able to put in more than the prorated amount of effort at my all-inclusive rate in a given month if there have been prior months of low activity. | [http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service: major development, support of multiple users, etc. are <i>not</i> included unless stipulated during setup. Minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time direct employee. On the one hand the normal meaning of retainer is that it is a claim on services which expires in a given time. On the other I'd like to be able to put in more than the prorated amount of effort at my all-inclusive rate in a given month if there have been prior months of low activity. | ||
<br><br> If recurring costs such as hosting, | <br><br> If recurring costs such as hosting, bandwidth excess charges, etc. are included we will have defined same in writing during setup. | ||
