SKU: EE-001-001: Difference between revisions
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¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there | ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ||
[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service, no significant development, support of multiple users, etc. is included, but minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time person. I don't want to set a specific limit on the hours per month or the quality of said hours which would inhibit maximixing the value exchange over time. If hosting or other services are included we will have confirmed same in writing during setup. | [http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service, no significant development, support of multiple users, etc. is included, but minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time person. I don't want to set a specific limit on the hours per month or the quality of said hours which would inhibit maximixing the value exchange over time. If hosting or other services are included we will have confirmed same in writing during setup. | ||
