SKU: EE-001-001: Difference between revisions
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¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is | ||
[http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service, no significant development, support of multiple users, etc. is included, but minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time | [http://en.wikipedia.org/wiki/Retainer the wikipedia retainer article]. In general, this is a minimum basic retained support service, no significant development, support of multiple users, etc. is included, but minor bug fixes, routine maintenance and monitoring, and tech support are. Basically, this is meant to be an attractive alternative to hiring even a part-time direct employee. On the one hand the normal meaning of retainer is that it is a claim on services which expires in a given time. On the other I'd like to be able to put more than the prorated amount of effort at my all-inclusive rate in a given month if there have been prior months of low activity. If hosting or other services are included we will have confirmed same in writing during setup. | ||
