EE-001-001 (details)
This is a general work-for-hire support service and bears no relation to the GA service.
¹ I looked for a definition of support retainer. Googling "support retainer" shows a spread of practices. Also there is
the wikipedia retainer article. This is a minimum basic retained support service: development, support of multiple users, etc. are not included unless stipulated during initial interaction; the value proposition analogous to that of the AOY/Value Prop page is presumed to have been so established personally by me during said interaction.
If recurring costs such as hosting, bandwidth excess charges, etc. are included we will have defined same in writing during setup.
In contrast to the GA service I handle all US and CA accounts personally so the number that can be current is limited.
